Attach your CIFAS report and Evidence to get started

Misuse of Facility

 – Please provide details about the ‘Misuse of Facility’ marker issued on your account.
 – Include the type of facility or service involved, the nature of the misuse, your role and the timeline of events.
 – Highlight any misunderstandings or errors, and attach relevant documents as evidence.
 – Describe the steps you have taken to address the situation and its current status.

First Party Fraud

 – Please provide details about the ‘First Party Fraud’ marker issued on your account.
 – Include the nature of the alleged fraudulent activity, the timeline of events, your role and any relevant context.
 – Highlight any misunderstandings or errors, and attach relevant documents as evidence.
 – Describe the steps you have taken to address the situation and its current status.

Application Fraud

 – Please provide details about the ‘Application Fraud’ marker issued on your account.
 – Include the type of application involved, the nature of the fraudulent activity, your role and the timeline of events.
 – Highlight any misunderstandings or errors, and attach relevant documents as evidence.
 – Describe the steps you have taken to address the situation and its current status.

Facility Takeover

 – Please provide details about the ‘Facility Takeover’ marker issued on your account.
 – Include the type of facility or service involved, the nature of the takeover, your role and the timeline of events.
 – Highlight any misunderstandings or errors, and attach relevant documents as evidence.
 – Describe the steps you have taken to address the situation and its current status.

Asset Conversion

 – Please provide details about the ‘Asset Conversion’ marker issued on your account.
 – Include information about the assets involved, the status of the assets, your role and the timeline of events.
 – Highlight any misunderstandings or errors, and attach relevant documents as evidence.
 – Describe the steps you have taken to address the situation and its current status.

Victim of Impersonation

 – Please provide details about the ‘Victim of Impersonation’ marker issued on your account.
 – Include how the impersonation occurred, the impact it had, your role and the timeline of events.
 – Highlight any misunderstandings or errors, and attach relevant documents as evidence.
 – Describe any steps you have taken to address the situation and its current status.

Insurance Claims Fraud

 – Please provide details about the ‘Insurance Claims Fraud’ marker issued on your account.
 – Include the type of insurance claim involved, the nature of the fraudulent activity, your role and the timeline of events.
 – Highlight any misunderstandings or errors, and attach relevant documents as evidence.
 – Describe the steps you have taken to address the situation and its current status.

Other Reason / Not Sure

 – Please provide any details you have about the marker issued on your account.
 – Include any known information about the facility or service involved, the nature of the issue, and the timeline of events.
 – Highlight any misunderstandings or errors, and attach relevant documents as evidence if available.
 – If you’re unsure of the reason, please provide as much context as possible to help clarify the situation.
 – Describe the steps you have taken to address the situation and its current status.

Ok, thanks for confirming.

No problem, we will help you to make a complaint to .

Ok, we can help you by referring the case to CIFAS.

Ok, we can help you by referring the case to Financial Ombudsman.

Understood. As you have referred the case to the Financial Ombudsman, we will be unable to help further because this is the last stage of the process.

You should wait for a final outcome of your case.

As you have received the Final Decision from the Ombudsman, this is the last step in the process and our service cannot help any further.

Please seek help from a legal specialist if you need further support and guidance.